Matte / Glossy Photo Papers

At ArtisanHD, we take pride in creating high-quality prints for our customers regardless of the content printed. However, we do have some restrictions on the content of images we reproduce. While it is exceedingly rare, we reserve the right to decline any print job for the following reasons:

• Legality: We cannot print anything that violates copyright laws or depicts illegal activity.
• Sensitivity: We avoid reproducing images that are overly sexual (no pornography), violent (no explicit gore), or exploitative towards children (no questionable images).
• Respecting Artistic Expression: We understand that art can sometimes push boundaries.

If you have an image you’d like printed that might fall into a gray area, we encourage you to contact us directly to discuss it. We’ll work with you to find a solution that respects both your artistic vision and our printing policies.

Our goal is to provide a comfortable and inclusive environment for all our employees and customers, sometimes this means passing on a print job. We appreciate your understanding. For more information on our policies please visit our policy and terms.

Contact us ASAP and keep the box for the carrier’s claim. We’ll replace your print and keep you updated. Report defects or damage by email within 10 days of delivery to avoid waiving your claim. By accepting the print, you acknowledge ArtisanHD fulfilled all requirements.

Artisan HD begins work on your print the moment you submit your order so if you cancel withing 24hrs we can refund your money right away.

If you’re not 100% satisfied with your prints contact us within 10 days of receiving your order to return the item. We understand that getting the perfect print is important so our team works with you to either send you a reprint up to your standards or simply provide a refund. Though rare, there are instances in which refunds are not available:

• Low image resolution: Always use the highest resolution image possible and understand resizing a small file won’t improve the quality.
• User errors: Spelling, grammar or adding adhesives/hardware not designed for the print.
• Exact monitor match: Color variations will always exist between a monitor and a print, while we can do exact color matching, that requires a custom order.

Note: Artisan HD does pre-print quality checks on all prints and will contact you to address these issues before printing. For more information on our return policy, please read our policy and terms. We always strive to go above and beyond to meet your expectations – just ask our customers!

For most print orders, we do not provide print proofs. However, if you need to see color proofs before you purchase, please email us for custom order pricing and instructions.

At ArtisanHD, we prioritize delivering high-quality prints to you as quickly as possible. Our standard turnaround time is 10 business days, this allows for added quality control on each print, secure packaging, and shipping to your door. Turnaround times may vary slightly depending on the chosen substrate, we’ll keep you informed throughout the process and provide you with the fastest delivery while maintaining the quality possible. If you’re in the Phoenix-Scottsdale area, you can pick your print up from our office in North Scottsdale at 8970 E Bahia Dr #104, Scottsdale, AZ 85260.

Artisan HD offers expedited shipping options Priority Overnight and 2-Day delivery if you need your prints right away. For large rush orders or corporate art prints, please contact us directly to discuss logistics and the timing of delivery.