Due to supply chain and ongoing pandemic conditions, shipping carriers are forecasting longer than normal transit times. We recommend placing orders early to account for shipping delays.
To maintain the quality of your projects and the integrity of our work, standard production takes 10 days. We actively work to deliver your prints in the timeliest manner as our artisans strive to honor your work with the best in production value. Thank you for trusting us with your valuable images.
Important Details About Shipping With Your ArtisanHD Print Order:
- Standard Products are typically manufactured and ready for shipping in 10 business days.
- ArtisanHD offers online photo printing shipping via FedEx Ground for items placed on this site. Please note ground shipping industry standard is 5-7 business days, though carriers are forecasting longer transit times. If you need your prints quicker, 2-day air upgrades are recommended.
- Any package measuring more than 108” in length, more than 165” in length and girth combined, or weighing more than 150 lbs, will need to be custom quoted for “Freight” shipping.
- Orders, bids, or quotes requested via phone or email will have shipping calculated differently than via self-checkout on this website and your quote/invoice will reflect those itemized charges.
- There are no shipping pickups on weekends or holidays. If an order is placed over a weekend or on a holiday, it cannot be processed until the next business day. Service descriptions are listed as business days. Non-business days are not counted in delivery times.
- Web order deliveries will be made on business days ONLY.
- Out-of-stock items will be shipped once they are available.
- Shipping descriptions like “Next Day”, “2-Day”, etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska, and Hawaii may take longer.
- U.S. Orders: We will only ship to the credit card billing address or an approved alternate shipping address. We do not ship to PO boxes. If your credit card billing address is a PO box, please use an approved alternate shipping address.
- International Orders: We do not ship web orders to addresses outside the U.S. (including APO boxes). Please request a quote via our firstname.lastname@example.org email or call a Graphic Consultant for assistance at 877-948-0009
Please call 877-948-0009 for details on order status, shipping delivery status, or with any other online photo printing questions you may have.
*Hours of Operation are Monday through Friday 8am-5pm, excluding holidays. Shipping Policy updated as of 7/18/2022.