FAQs 2017-08-08T11:48:42+00:00

ArtisanHD Printing FAQ: Frequently Asked Questions

For your convenience, we have compiled a list of our most frequently asked questions. Click on the relevant category to get questions related to a specific product. Our handy printing FAQ ‘monster list’ is always growing, so check back whenever you have a question.

Do you have a question that our FAQs don’t currently answer? Submit a request for support or give us a call at (877) 948-0009.

Is there a handy guide to help me choose from all the art installation hanging systems ArtisanHD currently offers? 2017-10-20T10:34:17+00:00

Yes! Use our convenient art installation hanging chart to find out which mounting / hanging options are compatible with each of our specific professional print types. ArtisanHD art installation hanging system matrixAll the hanging / mounting hardware that will be required based on your mounting / hanging selection will be shipped along with your ArtisanHD print. You will simply need to provide a drill or screwdriver for most print artwork installations.

For helpful instructions regarding hanging your art with either 1″ stainless steel standoffs or museum mounted prints, check out the related FAQ: Is special hardware required to hang my acrylic print?

I want to print big – how big should I go? 2017-09-20T11:24:31+00:00

So you have this amazing image and you want to cover your walls with it. But how can you determine how big can you really print? At ArtisanHD, we make it easy. Check out our handy print sizing guide to get an idea of how your photo or artwork will look on your wall in your extra large size. Below are some common print sizes, but you can make the size completely custom in our Configurator. It will will also tell you if your file size is large enough to print big while maintaining a sharp, vibrant resolution.

Print big!

Frequently Asked Printing Questions - Print Big Size Guide

Do you offer custom self-adhesive vinyl wallpaper and traditional wallpaper? 2017-09-22T11:04:12+00:00

Yes! ArtisanHD offers custom self-adhesive vinyl wallpaper and traditional commercial wallpaper. Show off your favorite memories, and make your space entirely personalized.

Create a larger-than-life design, mural, or business branding. Or, complete your mancave, fancave, bedrooms, or even the garage with ArtisanHD high definition custom wallpaper.

Vinyl Wallpaper vs Traditional Wallpaper

Our self-adhesive vinyl wallpaper is highly durable. Self-adhesive vinyl is simply stuck onto walls or other surfaces. Vibrant colors and high durability make this a great choice for any internal or external wall application.

We also offer traditional, commercially-rated wallpaper. Traditional wallpaper is applied with brushes and paste. Wallpaper comes rolled, ready for hanging. We do recommend hiring a professional for this type of installation.

Check out our Custom Wallpaper Product Page for more information.

What format do you require to upload images for professional photo printing online? 2017-09-15T11:37:21+00:00

We make professional photo printing online easy! We can accept the following file types: TIFF, JPEG, PSD and PDF. The maximum file size you can upload is 1.2 GB. We recommended you use Adobe RGB 1998 Color Space.Step 1 for custom printing online - a museum back print - professional photo printing online

You can upload any of these file types for photo and fine art printing as long as the file does not exceed 1 gigabyte – which is quite a lot of memory for one photo!

Easy Professional Photo Printing Online

Just to give you a perspective on size, one 10-megapixel JPEG image will average about 4.5 megabytes. There are 1000 megabytes in a gigabyte. Wondering about pixels and bytes and printing? Check out our blog!

How do I choose an online professional printing company that offers digital photos on canvas? 2017-10-20T10:42:41+00:00

Canvas girl unique custom photo gifts from a Professional Printing CompanyAn online professional printing company may offer digital photos on canvas, but you’ll want to be sure that you obtain the services of a company with experience, a well-known reputation of high quality results and personalized customer service.

With the advent of large format printers, printing digital photos on canvas has become very popular and affordable. However, the quality of the canvas prints varies enormously.

You may have to do a little research before you find the company you want to upload your photo to, but here are a few tips to help you separate the online professional printing companies from the cheap, discount printer factories.

What makes a Professional Printing Company Stand Out?

To print digital photos to canvas while delivering high quality results, the printing company should have the best and most technologically advanced inkjet printers available.

Also import are the materials. When a true professional is printing digital photos on canvas, high quality canvas is essential. If you decide to upload your photos to a company with cheap prices, you will probably get a poor canvas reprint. The total effect will be much less pleasing than with the superior poly-cotton canvases we use.

To print digital photos to canvas you want sharp, crystal clear reprints. This requires the use of the finest inks in the market. The ink used should be the ink specifically manufactured for the specific printer used. Other ink brands may be available for a particular printer, but only the manufacturer’s ink can be trusted to produce high quality canvas reproductions.

When comparing prices, don’t go the cheap way unless you want substandard results. Besides, printing digital photos on canvas with an established, professional printing company is absolutely affordable. When you upload your photographs online with the professionals, you can be sure you will get a gorgeous result.

Customer Service You Can Count On

If you have questions, make sure the company has a way for you to contact them. And research what types of personalized customer service they provide. Do they have a customer guarantee for full satisfaction? Digital photos printed on canvas should be finished with a UV-protective coating that will protect the canvas from fading and scratching. Does the company make this a part of their workflow?

Make sure that when they print digital photos to canvas, they allow for previews of the reprints before purchase.

When printing digital photos on canvas, the printing company should offer you a completely finished product, including finish and mounting options.

The printing process used is very important for optimum resolution. If their printing process is giclée or high definition, you’re in good hands.

You’ll be happy to know that ArtisanHD meets all of these standards!

For my custom stretched canvas prints, do I have to stretch the canvas myself for mounting? 2017-10-25T15:00:51+00:00

Antelope Canyon Canvas - unique custom photo gifts - custom stretched canvas prints

You never have to worry about stretching a canvas yourself unless you want to do it yourself. Since we’re experts in custom stretched canvas prints, most people want us to do it.

Custom Stretched Canvas Prints

Unless you choose and tell us otherwise, we professionally stretch your photos on canvas over a 1.5″ wooden frame. You can choose to have a plain stretched canvas so that you can frame it yourself, or you can choose a gallery wrapped canvas, a process that requires no frame. With this type of mounting, we wrap the photograph around the edges of all four sides of the frame, giving it a totally finished and gallery-like look.

We guarantee that our custom stretched canvas prints will go beyond your expectations. Added to that, our personalized service will never let you down!

Photography is my personal hobby. Is digital printing on canvas a viable alternative for my work? 2017-10-31T13:19:16+00:00

Printing on canvas is becoming more and more popular for amateur and professional photographers. Digital Printing on Canvas is gaining popularity over photographic paper for a number of reasons.

Unlimited Options with Digital Printing on Canvas

Large format digital printing on canvasBecause ArtisanHD has large format printers, you have a huge variety of different sizes from which to choose. You can have your photos enlarged or reduced to practically any size you desire.

When you print digital photos on canvas, your reprints obtain a quality that is hard to surpass. Because of the natural texture of canvas, printing photos on canvas gives depth, breadth and artistry to your work.

With our giclée printing process, your photos will look like fine art prints and not cheap reproductions. Once you see the results, you will feel you have purchased your own personal art collection to put in your home or office.

Quality that Lasts

Door Painting Canvas - unique custom photo giftsDigital printing on canvas creates artwork that is very durable and lasts longer than photographic paper. We use high quality, scratch resistant inks that not only add to the beauty of your photograph, but also help increase the lifetime of your personalized prints.

Whether you choose a matte or glossy finish, our printing process brings out the best colors imaginable. We also print photos on canvas in high definition!

Even when enlarged to fit a very large wall area, there is no reduction in quality. Unlike other companies that use cheap quality canvas, inferior printers and uncured inks.

Keep it for yourself, or give a personalized canvas of your work as a unique and special gift.

Does ArtisanHD offer customized high quality canvas prints? 2017-10-20T10:44:13+00:00

Yes! ArtisanHD offers high quality canvas prints.

Our thick cotton canvas offers stunning color and unbelievably high-resolution detail. Prints have a classic, gallery-wrapped canvas look. Latex-based ink resists fading, and canvases can be up to 10′ in size. Each canvas is hand-stretched across a 1.5″ deep wooden frame (industry standard is 0.75″).

Printing Options for High Quality Canvas Prints

Choose from 4 finishing types. Our Mirrored Gallery Wrap is most common, stretching the image over all sides of the frame. Black Gallery Wrap or White Gallery Wrap are available for a more custom look. And Rolled Canvas is available for those who would like to stretch the canvas over their own frame.

Our high quality canvas prints can last 100+ years, if placed out of direct sunlight and kept within normal temperature ranges.

To read more about Artisan’s high definition canvas prints, visit the Custom Canvas Prints Product Page.

What kind of quality can I expect with ArtisanHD’s photo to canvas prints? 2017-10-20T10:44:58+00:00

ArtisanHD’s photo to canvas prints are skillfully reproduced. You will know by your professional quality canvas prints that you did not send your images to a cheap, discount printing mill! We guarantee the professional quality of our work.

High Quality Photo to Canvas Prints

Artisan uses a high quality canvas and and state-of-the-art digital printing technology. Our photo to canvas prints offer a classic look combined with unique texture and lightweight hanging.

First, upload your image, then choose your print size (up to 10′). Our Customizer will tell you if your image will print with good quality for the size you have chosen. Finally, choose 1 of 4 finishing options.

To see examples of our canvas prints, visit the Custom Canvas Product Page.

 

Do I need to do any special canvas image care? 2017-10-20T10:47:58+00:00

No. ArtisanHD’s photo to canvas printing process includes a sealant and a UV-protective coating. Because of this, there is nothing special you need to do to care for your canvas image. The same cannot be said for cheap canvas print reproductions!

Our canvas prints only require a little bit of dusting with a feather duster or a soft dry towel. However, we do recommend that you keep your canvas prints indoors and away from direct sunlight at normal room temperatures if you want them to retain their original vividness long-term.

Canvas Image Options

This classic, gallery-style print looks great anywhere in your home or office. Choose any size canvas image up to 10′. Then choose 3 gallery wrap styles, or a rolled canvas to stretch over your own frame.

For more information about our custom canvas images, visit our Custom Canvas Product Page.

I would like you to enlarge my photo to cover a large wall area the length of my sofa. Will resolution be lost with such a large canvas reprint using your digital art technology? 2017-11-07T05:44:39+00:00

8x16 foot canvas extra large printing using digital art technologyWith the flexibility our digital art technology provides, we can enlarge a photo to print on canvas to fit over a large area without any loss of resolution. If we find that the photo you upload will not produce the finest results, we will contact you.

We know you will be amazed at what a difference our high definition technology makes! The clarity, the colors, and the resolution are stunning.

Other digital printing companies that offer cheap canvas reprints or prices at a discount do not have the digital art technology or the capacity to create reproductions in high definition. That is why ArtisanHD stands far above the rest!

What are some of the uses of digital photo to canvas prints? 2017-10-20T10:53:30+00:00

Digital photo to canvas prints have a wide variety of uses, and offer a great way to decorate or preserve memories.

  • Add some personalized interior design to your home or office
  • take those old photos out of your photo album and put them on the wall
  • Reproduce artwork onto canvas

Canvas prints also make great customized gifts for someone special, or for a special occasion.

Digital Photo to Canvas Printing Options

The classic, textured material offers a unique look and lightweight hanging, and can be printed in nearly any size.

Choose from 4 finishing types, including gallery wrap, black or white wrap, or a rolled canvas to stretch over your own frame.

To read more about out our options for printing your canvas image, check out more digital photo to Canvas Prints.

How long will my canvas photographic reproduction last? 2017-10-20T11:31:19+00:00

No photographic reproduction can last forever. However, ArtisanHD’s canvas prints can last 100+ years under the right conditions. Our thick canvas material and sturdy frame help your canvas print stand the test of time.

Photographic Reproduction that Lasts

Linda Ingraham Lemons ArtisanHD Canvas Image Print Photographic Reproduction

When we print your digital photos on canvas, we use the highest quality canvas available. We produce your prints on large format digital printers. This, combined with fine art printing processes, produce canvas photographic reproductions that are second to none.

The reproductions you receive will last for more than a hundred years, if kept out of direct sunlight under normal indoor conditions. This means you need to pay attention to where you hang your image, if you want the vibrant colors to remain as they are for years to come.

For more information, check out our Custom Canvas page.

How do I select the finish on my custom photo canvas prints? 2017-10-20T11:03:35+00:00

When you place your order online for custom photo canvas prints, you have a choice of how the canvas will be finished.

Hand-stretched canvas prints are stretched to fit over a 1.5″ deep wood frame or “stretcher bar.” If you want your prints framed afterwards, you will want to order simply the canvas print. That way you can buy a frame that you feel accentuates and enhances your digital canvas print.

Finishing styles for custom photo canvas printsEnhance Your Images with Gallery Wrap

However, if you want your custom photo canvas prints to stand alone unframed, you will want a gallery-wrapped canvas. Gallery-wrapped canvases are mounted in such a way as to give your photograph a more three-dimensional and artistic quality. Some photo subjects look better gallery-wrapped than others. Large, natural landscapes or photos of a flower are good examples of when to choose gallery-wrapped canvas because the mounting process adds to the effect of a story artfully continued.

Our experienced staff will wrap the canvas around all of the edges of a wooden frame and secure the canvas in the back. When complete, the canvas has a totally finished look. No frame is needed and it’s ready for hanging.

Once you see the extraordinary results ArtisanHD produces, you will never look at your camera the same way. You will find yourself choosing subjects for an end result you never believed possible.

Custom canvas prints – What are they and what process is used to create them? 2017-11-07T05:49:49+00:00

Custom Hotel Gallery Art Horse Fine Art Custom Canvas Prints Kathy Taylor FOUNDRE Phoenix Hotel

Canvas prints are photographs reprinted on a canvas surface. Our in-house canvas professionals will print and stretch the picture you upload so that you can create your very own custom canvas print.

ArtisanHD only uses the highest quality artist-grade canvas and inkjet printers to reproduce beautiful custom canvas prints of your photo. By using our high definition processing, we can turn your photo into a work of art. You get to choose the size and wrap thickness and color so the final product is truly personalized.

Custom Canvas Prints: 3 step process

The process for creating your own canvas print that is uniquely your own is as easy as 1, 2, 3!

  1. Upload your Photo from your phone, tablet or computer
  2. Customize your image by cropping and choosing size and canvas wrap options
  3. Place your order and leave the rest to us!

With our large format printers, we can take your digital photograph and turn it into a gorgeous, high definition art canvas. And using our giclée method, we can deliver museum-quality reprints — as big or as small as you wish to cover the wall space you want to fill.

Remember, Canvas prints are a beautiful alternative or addition to any room in your home, big or small. Or even in your office! Canvas is actually much more durable than paper. The material also gives an incomparable depth and quality to a photograph.

What are wall wraps or wall murals? 2017-10-20T11:18:48+00:00

Artisan HD makes it possible for you to use digital technology to create custom vinyl wall wraps and custom photo murals for personal use in your home or office. We print images from your favorite photographs or art in large format, on self-adhesive vinyl. The result is a stunning high definition art display in beautiful, vivid colors. It’s a very unique way to decorate.

Supersize your decor with:

  • Photo Wall Murals
  • Custom Wallpaper
  • Garage Wallpaper
  • Ceiling Murals (like a starry sky)

This material can also be used for vehicle wraps. The “decals” on race cars, buses, and trucks, for example, are some of the commercial uses of custom wall wraps. These wraps are printed in high definition using fade resistant UV Eco Solvent protected inks.

Do you prefer sRGB vs Adobe RGB color profiles? 2017-10-13T13:59:20+00:00

A very common question we get at ArtisanHD is whether we prefer sRGB vs Adobe RGB color profiles. You will get the best results if your photo or artwork has Adobe RGB 1998 as the color profile. 

sRGB vs Adobe RGB Color

srgb vs adobe rgb color

If you do not convert your image file to Adobe RGB 1998, we will convert it for you. However, be aware that the colors may turn out slightly different than they appear on your computer screen. We STRONGLY suggest looking at your artwork or photo converted to the proper file type before sending it to us. This is especially important for flesh tones, which are muted in SRGB.

For more information about our file preferences, read this FAQ.

If you’d like to read further, check out this blog post about Sizing Images for Print.

What’s your return policy for damaged or defective prints? 2017-09-15T11:16:23+00:00

If your print is defective or was damaged during shipping, please let us know within 10 days. With our return policy, you may request a reprint or refund by contacting support or calling Customer Service. We’re available Monday – Friday, 8AM to 5PM, Arizona Time.

Print Damage & Return Policy

If your print was damaged during shipping, please contact us immediately. You must retain the original box and packaging associated with the order, until a damaged claim can be completed with our shipping provider. We will work with you during this time to keep you updated on the claim status and get a replacement print out to you.

Print Defects

ArtisanHD takes pride in the quality of our work, and we guarantee the best possible print from your photo. Our skilled artisans use a rigorous 7-point inspection process to ensure perfect printing. However, if you are not satisfied for any reason, simply contact us within 10 days of receiving your print. We will work with you to get the perfect result, free of charge.

If no claim is made within 10 calendar days, ArtisanHD and the customer will understand that the print has been accepted as delivered.

Please click here to review ArtisanHD’s Printing Policies, Order Guarantees, & Terms of Service.

What are custom large format prints? 2017-10-20T11:37:12+00:00

Large format prints are reprints of digital photographs, graphics, or art produced on wide-format printers. Customers can order custom large format prints online from ArtisanHD for personalized or company graphics use. Our wide-format printers use inkjet technology capable of printing on a variety of mediums, from canvas to plexiglass, and produce large custom format digital prints anywhere from thirty-six inches in width to over one hundred inches in length.

Custom Large Format Prints - Plexi

Here are some applications for custom large format prints:

  • Posters
  • Vinyl Banners
  • Murals
  • Wallpaper
  • Signage
  • Billboards
  • Wall Hangings
  • Window Art

The special inks and inkjet printers that we use to produce our large format prints create not only stunning reprints, but also durable, scratch-resistant, fade-resistant, and long lasting works of art.

What if I need extra help to “fix” a problem photograph? 2017-11-17T11:25:20+00:00

If the resolution of your photo requires some boosting, or your subject has a bad case of red eye, or the exposure and/or contrast isn’t exactly right, our computer-experienced digital art artists will work to fix any problem*.

high resolution printing eliminates visual pixels - Artisan digital art artists

Rest assured that your photo will not be sent straight to our large format printers for production without human intervention if we feel the photo will yield a poor canvas reprint. We will always contact you if we cannot fix a problem photograph.

*Please note: enhancing photos or Photoshop work may be billed by the hour for digital art artists, upon approval from the client.

How can I tell if the resolution of the photo I want you to reproduce for digital canvas printing is sharp enough? 2017-10-20T11:45:51+00:00

When you upload your image file to our online HD configurator, our software will determine the resolution quality. It will tell you if the resolution is too low for bigger sizes of digital canvas printing.

Step 1 for custom printing online - a museum back print - professional photo printing online

To help you gauge the right size, you can even see your custom artwork compared to common household furniture items, like a couch.

Unlike the practices of some discount printing houses, if the resolution of your photo is too poor for the size that you select to print, we will contact you before we start working on your digital canvas printing order. The integrity of your image and product are important to our customer service team – that’s what we’re here for!

Check out some tips for high resolution printing, here!

What if I don’t know how to tell what size my HD photograph files are? 2017-11-17T11:19:49+00:00
Frequently Asked Printing Questions Size Guide for HD PhotographYou don’t need to worry about the size of your image file. We know that some people have more technical knowledge than others, and we’re here to help with your HD photograph sizes!

Our online services include specialized software that will tell you if your HD photograph file is the best size for your desired print type and size. Use our online Customizer HERE.

You can also rest assured that your file and your order are reviewed by a person before the order starts. And if the file size is too small for your order, someone from our customer service department will let you know.

How does high definition translate into a large format HD print? 2017-10-20T11:51:45+00:00

In the world of digital photography and printing, resolution determines quality. In digital photography, itty-bitty squares called pixels make up the photo image we see. The more pixels a camera has, the more image information it can receive. Therefore, higher numbered pixel cameras produce higher resolution photographs… leading to a clear, crisp HD print.

From HD Camera to HD Print

extra large prints - HD print - ArtisanHD shopPhotographs with higher resolution can more easily be reprinted into large format high definition prints. That’s why we include a scanning service as part of what we offer. When you order custom HD prints online, our scanners turn your photos into high-resolution images.

Our printing company is able to produce customized large format prints in HD because of our printers’ capacities. Whereas cameras and images are made up of pixels, the printer creates high definition canvas prints (also high definition plexi and acrylic prints) on three different machines using a measurement called DPI (dots per inch). The higher the DPI, the higher is the definition of the reprint.

Our printers boast the highest DPI available. In plain language, that means the high definition giclée prints, wall murals, and the custom HD prints online that you order from us are crystal clear in their color and incredibly sharp in their appearance. When you take advantage of our printing service, you feel you are living in the moment of the photo. It’s an extraordinary experience!

Can ArtisanHD print vinyl banners and signage? 2017-10-20T11:57:43+00:00

ArtisanHD offers custom, large format vinyl banners and signage. These can be for indoor or outdoor use, depending on your needs. We typically use a solid vinyl material with an interwoven core. This material is waterproof and fade resistant, and is very strong and durable.

Our print customers have several finishing options. Grommets, hemming, pole pockets, and sewn edges are all available options. We can also print to a self-adhesive vinyl that can be used as a vehicle wrap, or a wall mural installation.

Although vinyl banners have long been used for commercial purposes, they can also be used in your home or office.

Some great ways to use full color vinyl banners are:

  • custom vinyl bannersSpecial events
  • Birthdays
  • Anniversaries
  • Parties
  • Holidays
  • Fundraisers or Banquets
What is a Duratrans light box? How is it used? 2017-11-17T11:22:01+00:00

A Duratrans light box is a large format display, featuring a metal frame and LED lights.

ArtisanHD Duratrans Light Box Backlit Prints Koi Fish

You may not be familiar with the terms Duratrans or lightbox, but you have probably seen these products used in commercial displays at airports, shopping malls, bus stops, offices and hotel lobbies.

A Duratrans print is placed in this frame, creating a backlit poster, graphic or photograph. ArtisanHD offers Duratrans transparent photo prints, and we can custom order the lightbox to display your Duratrans print, if needed.

Duratrans prints have a digital resolution of up to 4,000 dpi (dots per inch), as compared to other materials with a maximum of 2,880 dpi. The results are truer, more vibrant colors, and sharp, crisp details. This method offers unique reprints of your favorite artworks, photographs and graphics.

Can you ship photo art prints overseas or out of the country? 2017-10-27T15:27:44+00:00

Unfortunately, at this time ArtisanHD cannot ship custom photo art prints overseas or to locations outside of the United States.

Artisan Ships Photo Art Prints within the United States

Please contact us with any specific shipping questions or to make domestic shipping arrangements.

Why don’t you have a standard list of photo printing prices? 2017-10-27T16:05:23+00:00

wall art gallery cluster - no standard wall art, no standard list of photo printing pricesAt ArtisanHD, we don’t believe that any print should be “standard.” We believe that every print is special and unique, so we won’t limit you to “standard” sizes. Every single work of art that we create for you is created to your own unique “custom” size that you specify. Because of this dedication to creating works of art that are as unique as you are, a standard list of photo printing prices doesn’t apply.

What is giclée? 2017-10-27T16:08:08+00:00

Giclée, from the French meaning to spray and pronounced “gee-clay,” is a printing process from which digital prints are reproduced using ink-jet printing. Artisan HD specializes in the Giclée on Canvas method. With our large format inkjet printers, we can transfer your artwork and photography projects into fine art giclée prints.

Our giclée printing services are always in high demand because of their indisputable beauty. One of the reasons for this demand is that giclée canvas printing requires special light-fast inks. We use only the best quality inks, inks that highlight all of the shades, nuances, and hues of the color of the original digital photograph or painting.

What are some reasons fine art Giclée prints on Canvas are such a good idea?

Artistic details on fine art giclée printsGiclée canvas printing allows photographers to reproduce their photographs onto a completely new medium, other than traditional photo paper. With giclée reprints, we can reproduce digital images to just about any size you want. The results are astounding. Fine art giclée prints on canvas are also very durable, and under the right conditions, last a long time.

In the case of professionals, the original work can be multiplied in a limited run for sale purposes. This is very cost-effective for artists with limited budgets. The large format printers used to produce giclée prints work extremely fast and are capable of replicating thousands of prints in a short period of time.

“Buyer Beware” of Cheap Giclée Impersonators

Be careful from whom you order your giclée on canvas reprints. They promise you a cheap giclée print and then mail you a print made on canvas paper. Canvas paper is made to replicate a canvas look but it is not made from the high quality poly-cotton canvas we use. Canvas paper is a linen derivative with an embossed finish. When you place an online order, make sure that the company from whom you are ordering has large format inkjet printers, and not copy machines.

What are some uses for Direct to Substrate prints? 2017-10-27T16:10:07+00:00

Direct to substrate prints, also known as direct to board prints, can be used in a variety of creative ways. You can print your favorite photos, artwork, or design using this method dierctly on to Sintra or Gatorboard. Then hang the custom artwork in your home or office. It’s also a wonderfully unconventional way to display graphics, such as point of sale signage in a retail space.

Direct to Substrate Prints for POS signageA few direct to substrate ideas for application and uses are:

  • Doors
  • Tabletops
  • Signs
  • Floor Tiles
  • Room Dividers
  • Chair Seats
  • Posters
  • Presentations

Wondering what a substrate is? Check out the answer in another FAQ.

Can direct to photo board prints be used in both indoor and outdoor environments? 2017-10-27T16:12:14+00:00

Direct to Photo Board prints, also known as hard surface prints, are great for both indoor and outdoor environment. The printing process used to create them makes them durable in almost any environment. Direct to Photo Board PrintsThe key is the UV curing ink applied to the rigid surface, either Sintra or Gatorboard, using our high definition large format inkjet printer. Using powerful UV light, the printer then cures the ink. This curing process offers incredible durability, which is why hard surface prints are suitable for outdoor displays without any protective coating. Direct to photo board prints also hold up well to indoor displays that receive a lot of direct sunlight. The perfect choice for any environment!

What is Direct to Board or Direct Digital Printing? 2017-10-27T16:13:58+00:00

Direct digital printing to a board is a specialized high-tech printing process where an image is printed directly on a solid rigid medium like wood, plastic, or metal (tin, steel, and aluminum), instead of on vinyl, photo paper or canvas.

When a print is mounted to a plexiglass design, is the museum back bonded directly to the back of the print? 2017-10-27T16:15:14+00:00

Yes, when you select a plexiglass design and your print is directly mounted to the plexiglass, the museum mount is also bonded directly to the back of the print.

Acrylic Photo-mount, Plexiglass Design

Mounted Print “Floats”

You also have the option to add another before the museum mounting. This is called Acrylic Print Encapsulation. If you are interested in this specialized plexiglass design and mounting option, please contact our Artisans directly at (877) 948-0009. We will gladly create a custom design and quote for you. No matter how your artwork is mounted and displayed on your walls, the plexiglass print will make your images truly  shine and stand out!

How would you compare custom plexiglass to canvas prints from ArtisanHD? 2017-10-27T16:16:53+00:00

In terms of quality, when you upload your digital photos, you will get the same high quality reprints from custom plexiglass and canvas prints. Both are the result of a direct printing process using large format inject printers. However, the finished products look quite different from each other.

Our custom plexiglass / acrylic printing produces a sleek, shiny, modern glass reprint. With crisp, clean edges and sharp colors, acrylic prints look great in a home, office or gallery.

Our custom canvas prints are printed with UV-cured ink for long-lasting, vibrant colors. Canvas prints are more textured and traditional-looking than acrylic prints.

No matter which process you use, your personalized print will be a treasure forever.

What’s a substrate and direct to substrate printing? 2017-10-27T16:17:55+00:00

Substrate refers to the kind of surface upon which a print is mounted. Direct to substrate printing refers to printing an image directly on the surface rather than the image printed on HD photo paper, then mounted to the substrate. In the case of direct to Plexiglass or acrylic prints, the substrate is Plexiglass.

Direct to Substrate PrintingWho Uses Direct to Substrate Printing?

Substrate surfaces are so versatile and durable that they are used by professional artists, galleries, museums, framing shops and specialized printers to enhance the artistry and uniqueness of a photo or fine art piece. Professional mounting finished the artwork and makes it display as if its in a gallery.

What’s the difference between direct to print and paper mounted prints? 2017-10-27T17:01:00+00:00
ArtisanHD direct to print acrylic print landscape photography

ArtisanHD direct to print acrylic

We offer two types of plexiglass or acrylic prints: direct to print and paper mounted.

Direct to Print

Our most popular plexi print is direct to plexi, or direct to acrylic. For this print type, we print your photo directly to the back of 1/4″ plexiglass, without paper. This option includes a 2″ border and stainless steel standoffs.

Paper Mounted

We also offer a plexiglass print solution where you first choose your high definition photo paper, then we mount the paper to the back of the a 1/4″ piece of Plexi. This option is called paper mounted and covers 100% of the plexi. It is mounted with a museum back.

For more information, visit our Product Page.

How can I ensure long-lasting hd photo prints? 2017-10-27T16:25:09+00:00

To help your hd photo prints last as long as possible, follow a few simple tips. Keep your digital prints away from any environment that has excessive moisture or heat. Protect your hd photo printsTo prevent fading, do not place your photos in direct sunlight. You might even want to move your photos from place to place within a room or house to ensure that no one print receives too much sunlight. You can dust your hd photo prints with a feather duster or a lint-free damp cloth. Because acrylic glass surfaces can be easily scratched, take care to be very gentle when you clean them.

Do you outsource any part of the high quality photo printing process? 2017-10-27T16:26:27+00:00

No, we never outsource any part of our process. High quality photo printing in high definition requires high resolution high quality photo printing flowerstechnology resources and skill, and Artisan has both in spades! Our experienced craftspeople keep an eagle eye on every step of the process – from scanning your photo into a high resolution digital file, to printing your photo on the highest quality medium, direct digital printing, gallery quality mounting, and finally to carefully packing your mounted print to avoid damage during shipping.

Your custom order stays with Artisans all the way from order through delivery. This is how we maintain high definition, high quality photo printing.

How do you mount photos on plexiglass or acrylic? 2017-10-27T16:28:04+00:00

Mounting photos on plexiglass / acrylic is an art form in itself. We use face mounting – a labor-intensive method that requires an experienced professional to do it perfectly. This method is often used in art galleries and museums around the world.

What is “plexi”? 2017-10-27T16:29:25+00:00

Plexi is a type of transparent acrylic. It is often used in place of glass. We use plexi /acrylic because of the superior results it gives when we print to this medium.

What is commonly known as “Plexiglass”, is really a brand of acrylic and today it is sold under many different names, including Acrylite, Lucite and Perspex. Because of our high standards, we insist on using only the best plexi products available.

We encourage you to try it as it’s a wonderful alternative to printing on canvas. Want to know more about why to choose plexiglass aka acrylic; check out this blog post:  What is the difference between a photo print mounted to acrylic vs. a direct digital print on acrylic?

ArtisanHD plexi or direct to acrylic print landscape photography

Can ArtisanHD print to plexiglass? 2017-07-27T03:29:39+00:00

Yes. Artisan HD can take your amateur or professional photos and artwork and print to plexiglass using a special direct printing method. For more information, read our BLOG.

Is special hardware required to hang my acrylic print? 2017-10-27T16:32:12+00:00

Yes, the art mounting hardware you selected during your configuration process will be shipped with your print, ready to hang. You just need to pick out a wonderful display wall and grab a screwdriver or drill. Wondering which mount is right for your print? Check out this related FAQ and our guide.

How to Hang Your Print with the Provided Art Mounting Hardware – 1″ Stainless Steel Standoffs

Our ArtisanHD print expert artisans take great care with your artwork and we want your standoff mounts to look stunning and professional on your walls. You’ll learn everything you need to know about hanging standoff prints with this helpful step by step, easy to follow video with key visuals to guide you along the way.

Follow along as our ArtisanHD print experts provide easy instructions and tips for how to hang your professional standoff prints in the video below – we’ve even included a few extra pro tips to make your print hanging process extra smooth! All art mounting hardware is included with your print.

How to Hang Your Museum Mounted Prints

Our expert print artisans at ArtisanHD take great care with your artwork – from helping you upload your project artwork to providing professional printing and even helping you hanging your work of art on your wall. Every step matters. Follow along as our ArtisanHD print experts walk you through these easy directions and tips for how to hang your museum mounted print.

In less than two minutes you’ll learn everything you need to know about hanging a museum mounted print, no matter the size or material! The step-by-step video guide is easy to follow with key visuals to help you along the way. We even share a few pro tips for mounting in drywall and fixing a slightly unlevel hang (it’s easier than you may think). Hanging your museum mounted print is a snap – in no time at all your custom artwork will be “floating” on your walls!

Does your Lightjet printer apply any sharpening by default? Can it be turned off? 2017-10-27T16:34:43+00:00

Yes, we run our LightJet printer with the sharpening feature ON. This is the default setting to ensure your custom hd photo prints and wall art are printed at the highest quality possible. For more information on LightJet and the prints created from it, check out this LightJet FAQ. LightJet Printer

However, if you would rather that we not use this feature, we can easily turn it off upon request. Please contact the ArtisanHD customer service department to specify this request with our LightJet printer and to complete your order. We want to ensure your order is completed exactly as you envision it!

What is a LightJet Print? 2017-10-27T16:43:40+00:00

The term LightJet is often used to describe a digitally-made chromogenic print. Unexposed silver-halide (AgX) photographic paper is temporarily fixed on an internal drum. Three digitally controlled lasers simultaneously expose the photo-sensitive emulsion on the paper medium (or back-lit transparency medium) with red, green and blue laser light. The amount of light from each laser varies to provide specific color and density values for each pixel imaged to the lightjet print.

A Lesson in Light Leads to a Stunning LightJet Print

LightJet PrintThe light path includes a spinning, surface-coated mirror mounted on an air bearing that travels along the axis of the internal drum. It  reflects the laser light at 90 degrees, allowing for a dimensionally consistent round imaging dot across the entire area of the photographic paper. The purpose of this round imaging dot is to maintain edge to edge sharpness on the final print. The lightjet print is then processed using traditional photochemical means. After this process, the photographic print is handled just as any other photo print.

What is face mounting photos to acrylic? 2017-10-27T16:45:34+00:00

Face mounting photos to acrylic, also called second surface mounting, is a superior  method for ensuring longevity and for giving a professional finished look to acrylic prints. Although it is a delicate process and requires time and a great deal of professional experience, we feel it gives the final product an almost three-dimensional, museum-quality result that is difficult to surpass. The glass also protects the photo from fading, dust and scratches.

Acrylic Face Mount Print in Dining Room - Face Mounting Photos to Acyrlic

Acrylic Face Mount Print 

With face mounting, we apply a special silicone glue archival crystal clear film adhesive to the print and then mount the front of the acrylic photo to it. The bond between the UV-resistant glass and the photo is airtight. Because of the airtight bond, there is no light reflection between the glass and the photo. It adds depth and makes the photo look like it is part of the acrylic. When paired with our Metallic or FujiFlex photo paper, face mounting photos to acrylic creates a look that has to been seen to be believed. This ensures that vivid colors achieved by the acrylic printing process are not compromised.

We then attach a wooden museum backing to the print. The backing creates a 1″ space between picture and wall, which makes it appear as if it is floating away from the wall, giving additional dimension to the photo.

What options do I have for custom canvas prints? 2017-10-27T16:47:42+00:00

Canvas prints are photographs reprinted on a canvas surface. Artisan HD (High Definition) uses the highest quality of artist-grade canvas and inkjet printers to reproduce custom canvas prints of your photo. Using our high definition processing, we can turn your photo into a work of art. With our large format printers, we can take your digital photograph and turn it into a gorgeous high definition art canvas, and using our giclée method, we can deliver museum quality reprints — as big or as small as you wish to cover the wall space you want to fill.

Canvas prints are a beautiful alternative or addition to any room, big or small, in your home, or in your office. Much more durable than paper, canvas prints give depth and quality to a photograph that is incomparable.

Custom Canvas Prints

Finishing Options for Custom Canvas Prints

When you place your order online for personalized digital photo prints on canvas, you have a choice of how the canvas will be finished.

Canvas prints are stretched to fit over a 1.5″ deep wood frame or “stretcher bar”. If you want your prints framed afterwards, you will want to order simply the canvas print. That way you can buy a frame that you feel accentuates and enhances your digital canvas print.

However, if you want your custom canvas prints to stand alone unframed, you will want a gallery-wrapped canvas. Gallery-wrapped canvases are mounted in such a way as to give your photograph a more three-dimensional artistic quality. Some photo subjects look better gallery-wrapped than do others. Large natural landscapes or photos of a flower are good examples of when to choose gallery-wrapped canvas because the mounting process adds to the effect of a story artfully continued.

Our experienced staff will wrap the canvas around all of the edges of a wooden frame and secure the canvas in the back. When complete, the canvas has a totally finished look. No frame is needed and it’s ready for hanging.

Do you take online custom orders for a photo to canvas print? 2017-10-27T16:57:35+00:00

Artisan HD will gladly accept a custom order online for a photo to canvas print and will do everything possible to respond to your needs.

Canvas prints bird - Photo to Canvas Print

Endless Options for  a Photo to Canvas Print

If you do not see a size you need or want, we will be happy to work with you to get your digital photo onto canvas. Normally, we can reduce or enlarge any photo to the size of your choice.

When we print canvas photos, we also offer personalized custom choices such as matte or glossy finishes for your canvas reprint. Just tell us your preferences and we will transfer your photo into a masterpiece.

For customized orders, our customer service will make certain that all of your questions are answered.

Why custom printing on acrylic? 2017-10-27T16:54:16+00:00

Digital printing on acrylic is a great alternative to printing on regular photographic paper or other mediums. Acrylic printing has a lustrous glossy finish, which not only adds to the contemporary look, but also brings out a depth and clarity to your photos that are incomparable.

Direct to Acrylic Prints, Printing on AcrylicSpecially treated, this professional process ensures that your photos will last a lifetime. The mounting process we use also protects your photos from humidity and sunlight, (although you should be careful not to expose them to direct sunlight or high humidity conditions).

Professional printing on acrylic lends a very contemporary look to the final product. It brings the fine art of photography to a whole new level of modern art. We frequently recommend acrylic mounted photos for displaying modern works of fine art and photography.

How is Dibond printing different from using metallic photo paper? 2017-08-30T13:36:05+00:00
Custom Dibond Printing Services

Dibond Printing

With the Dibond printing process, we print your image directly onto the surface of the metal using high-resolution flatbed inkjet printers. The metallic effect shows throughout the image; our UV-cured inks are not 100% opaque, which allows the grain and luster of the brushed aluminum Dibond surface to shine through. The lighter the color, the more grain is visible. Once we reach a pure white, you will see the brushed silver surface of the Dibond aluminum panel shine through, giving the print unique highlights and texture. Don’t be afraid to give your creation some attitude – use Dibond printing to take it to the next level. But maybe reconsider that portrait print of Grandma smiling. She’ll end up with silver teeth, and nobody wants that!

Dibond Printing vs. Metallic Paper

On the other hand, Kodak Metallic HD Photo Paper gives your images an overall pearlescent metallic look, perfect for monochrome photography or bright, colorful images where a bit of extra sparkle and pop is desired. Since this is one of our true photographic processes, you may achieve higher definition and detail over Dibond, but Kodak Metallic HD Photo Paper does not feature any metal grain. White will still be close to white, leaning towards a very light silver tone.

HD Metallic Photo Paper

HD Metallic Photo Paper

Can you create digital photos on acrylic? 2017-10-27T16:56:29+00:00

Yes, Artisan HD can take your images and create digital photos on acrylic. There are two options when it comes to printing on acrylic: direct to substrate or surface mounted. Family Photo Gift Ideas, Photos on AcrylicWhen your image is printed direct to the substrate surface, such as acrylic or a board, the uv-cured ink bonds to the surface. When it is surface mounted, the image is printed on HD photo paper, then mounted to the acrylic. This is also referred to as second surface or face mounting. Both processes create stunning, professional ways to print digital photos on acrylic.

To see more about the process, read more HERE.