We love hearing about our customer projects and how ArtisanHD has helped create something truly special. In the recent case of artist Toby Tibbet, Artisan’s personalized customer service and outstanding quality made her giclée canvas prints project a huge success!
From First Impression to Giclée Canvas Prints that Leave an Impact
Toby started the process like many do – through a referral (thanks photographer Bob Grebe!) and by walking through the front door of our Scottsdale, AZ headquarters. “Artisan’s on-the-spot hospitality wowed me the moment I walked in the door,” recalls Toby. “Gretchen King at the front desk assisted me with open arms the minute I walked in. She didn’t know me from Adam but she dropped everything to assist me; She immediately got the ball rolling on my small-format single print.”
ArtisanHD customer Toby Tibbet
Toby is an independent fine artist who was looking for a high end, high quality, all-inclusive, one stop print shop that prides itself on paying as much attention to detail as she does. There’s a difference between good and great, and in Toby’s experience, ArtisanHD excels at detail! In addition, Toby wanted a printing company that happily and easily accommodates independent artists who need low-volume or single prints done.
“They treated me with the same respect they give their high-profile, high-volume clients. Artisan supports the average Joe. They’re an equal opportunity production and print shop.” -Toby Tibbet, ArtisanHD customer
Toby Tibbet Print Image (c) Toby Tibbet
Toby’s positive impression of Artisan started at the front desk and transformed into a lasting, positive impression and a long term customer. Toby was quick to point out the knowledge and experience of Account Manager Mike Goldner. “His genuine, easygoing, approachable, down-to-earth manner won me over,” wrote Toby. “His lightning-fast response to my request for a quote sealed the deal.”
Toby’s print project started off with a 30″ x 40″ portrait on giclée canvas, then jewel-mounted. Toby ordered two Dibond prints approximately 40″ x 53″ a few weeks later. Toby’s clients were thrilled with the result. And now she’s thinking about printing one of her contemporary pieces on Kodak metallic photo paper, based on a recommendation from Mike.
ArtisanHD Customer Service Stands Alone
Based on Artisan’s roster of clients, Toby would not have been surprised if we had acted snobbish toward so-called insignificant, small-format, low-volume artists like her. Not at Artisan! We treat each and every customer with the same respect and attention to detail. “They made this artist feel welcome and valued and didn’t price gouge me on individual prints,” said Toby. “Artisan’s rates for single prints are very reasonable and their frequent print sales at 20 to 30 percent off sweeten the pot.”
“Thank you ArtisanHD and your team for supporting the little guy and making us feel welcome and worth your time…. and thrilling my clients! You’re exactly what this fine artist who’s new to fine-art sales was looking for!” -Toby Tibbet, ArtisanHD customer
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