ArtisanHD Printing Policies, Order Guarantees & Terms2018-05-24T11:07:19+00:00

ArtisanHD Printing Policies, Order Guarantees & Terms

General Terms

These terms and conditions govern your use of the ArtisanHD services. Your use of these services constitutes acceptance of these Terms and Conditions and creates a binding legal agreement, so please read them carefully. Please note, you must be 13 years or older to use the ArtisanHD services. Terms are subject to change at any time without notice.

Orders, Returns & Guarantees

Order at ArtisanHD, shop and buy with confidence! We guarantee the best possible print from your photo. If you are not satisfied for any reason, simply let us know within 10 days of receiving your print and we will work with you to get the perfect result, free of charge.

Fast Turnaround

We work to ship your order(s) as quickly as possible. Standard Processing orders ship no later than 5 business days from the day after your order was placed. That means you will receive your print in 6-10 business days of when your order was placed. FedEx Ground is the default shipping option at checkout. This service may take up to 10 days to deliver.

Standard Processing time is up to 5 business days following the day when the order is placed. For faster processing, select Expedited Processing during checkout. Expedited Processing ensures your order will ship by the end of the next business day.

Pre-Ship Visual Inspection

Your print is visually inspected by our quality control department before it is shipped, to ensure you receive a high-quality print. This is a manual process, not performed by machines. We believe in delivering quality!

Special Quality Notice

During the photo upload and configuration process, you may be alerted that your uploaded photo is not big enough to produce a very high quality print in the size you have selected. You will be given an option to select a smaller size, or proceed anyway. If you choose to proceed anyway, accepting that your print may be of reduced quality, ArtisanHD.com does not guarantee the quality of the resulting print and will not refund or reprint the order!

How to Request a Reprint or Refund

If your print quality is not satisfactory, or is defective, you may request a reprint or refund by contacting us or calling Customer Service Monday – Friday, 8AM to 5PM, Arizona Time.

Cancellation

Once your order is placed ArtisanHD will begin working on your order often the same day. If you wish to cancel your order, please contact us within 24 hours. If we have not produced any part of your order we will cancel your order and refund the full amount to your credit card. If any part of our order has been produced a restocking fee will charged to your card. The restocking fee is a 20% fee of the portion of your order that has been printed.

Return Policy

The ArtisanHD goal is 100% customer satisfaction guarantee. While we hope you will love our product and do not anticipate any problems, if you are not completely satisfied with your order, please contact us within 10 days of when you receive your order and we will reprint it free of charge. Customers will be responsible for return shipping fee, and the artwork needs to be in “like-new” condition. We highly recommend that send your returned item via a trackable method. Hang on to the box and original packing materials until you know you’re satisfied with your selection.For orders received damaged, please see below.

ArtisanHD takes great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:

  • Inferior quality or low-resolution of uploaded images that have been released to proceed despite the initial alert during the ordering process that stated your uploaded photo was not big enough to produce a very high quality print in the selected size. ArtisanHD does not guarantee the quality of the resulting print and will not refund or reprint the order.
  • Please note that files that have been re-sampled to a higher resolution from a small originating file will not print well. We do try to catch these errors in Pre-flight before printing your order, and notify you if we are concerned about print quality. However, if a file is re-sized in this way and does get printed, the quality guarantee is still waived even if it does not show a poor quality reading on the order page. Please be aware of your file settings and resolution before placing your order.
  • Spelling, punctuation or grammatical errors made by the customer.
  • Adding your own backing with non-archival adhesives voids your quality warranty.
  • Errors in user-selected options such as choice of finish, quantity, cropping of photo or product type.
  • We will not accept returns for color only. If you are trying to color match what you have printed off your printer or see on your monitor this would require a custom order. If you need to see color proofs before you place your order, please email us for custom order pricing and instructions.

Shipping Damages

If your order was damaged in transit, please contact us immediately and retain the original box and packaging associated with the order until a damaged claim can be completed with our shipping provider. We will work with you during this time to keep you updated on the claim status and get a replacement print out to you. Claims for defects or damages must be made by the customer via email no later than 10 calendar days after delivery. If no such claim is made, ArtisanHD and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that ArtisanHD performance has fully satisfied all terms, conditions and specifications.

Color Management & Image Quality

For the best possible printed images, please ensure you are submitting properly exposed files. ArtisanHD has years of experience with color management and will produce these files as they are submitted to us. We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure.

Please know that digital files can vary in appearance on different monitors. We do print in a controlled color environment and are diligent in calibrating our print devises and media. In addition, please preview your images to ensure that everything is to your liking before placing your order. Since we make big prints here, make sure to zoom in and check for any anomalies in your image before placing your order.

Images & Copyrights

Copyright

You must have the legal right to all of the images you upload, share or copy with ArtisanHD. If we believe that any of the images sent to us for production as an artwork contain illegal content or any content that infringes intellectual property rights, or content that violates the law then we will refuse to reproduce it. ArtisanHD cannot accept responsibility for copyright violation on images submitted for reproduction. We ask customers to seek copyright permissions for the work they submit. We retain the right to refuse to reproduce an image if we understand the content submitted to be illegal.

Notice and Procedure for Making U.S. Claims of Copyright Infringement.

If You believe that Your work has been copied in a way that constitutes copyright infringement, please provide a Notice with the following information to the Website’s Copyright Agent: 1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest, 2. A detailed description of the copyright work that You claim has been infringed; 3. A description of precisely where the material that You claim is being infringed is located on the Website; 4. Your address, telephone number, and email address; 5. A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law, 6. A statement by You, made under penalty of perjury, that the above information in Your Notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf.

ARTISANHD’s Copyright Agent for Notice is: ARTISANHD

ATTN. Copyright Agent

1450 Second Street

Santa Monica, CA 90401 E-Mail: dmcaQStites.Com

We may give notice to our users by means of a general notice on our Website, electronic mail to a user’s email address in our records, or by written communication sent by first-class mail to a user’s physical address in our records. If You receive such a notice, You may provide counter-notification in Writing to the designated Copyright Agent. To be effective, the Counter-notification must be a Written communication that includes the following:

  • Your physical or electronic signature;
  • Identification of the material that has been removed or to which access had been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
  • A statement from You under the penalty of perjury, that You have a good faith belief that the material was removed or disabled as a result of mistake to misidentification of the material to be removed or disabled, and
  • Your name, physical address, and telephone number, and a statement that You consent to the jurisdiction of Federal District Court for the judicial district in which Your physical address is located, or if Your physical address is outside of the United States, for any judicial district in which ARTISANHD may be found, and that You will accept service or process from the person who provided notification of alleged infringing material or an agent of such person.

ARTISANHD will terminate user accounts that have been the subject of five (5) separate DMCA notices. In the event a user’s materials are removed due to a DMCA notice and then subsequently restored due to the filing of a DMCA counter-notification, ARTISANHD will treat the underlying DMCA notice as withdrawn. ARTISANHD reserves the right to terminate user accounts that are the subject of fewer than five (5) DMCA notices in appropriate circumstances – such as where the user has a history of violating or willfully disregarding ARTISANHD’s Terms of Service.

User Conduct

The following actions will constitute grounds for blocking access to the Artisan HD services, removal of posted material and non-fulfillment of your order (or any part of your order).

  • Uploading, posting, ordering for print, emailing or otherwise transmitting any content that is unlawful, harmful, threatening, harassing, defamatory, obscene, vulgar, invasive of another’s privacy, or otherwise objectionable. No nudity please!
  • Harming minors in any way, including, but not limited to, content that violates federal and state child pornography laws, child exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct.
  • Providing any information to Artisan HD that is false or misleading, that attempts to hide your identity or that you do not have the right to disclose.

Security Policy

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  • Our checkout process uses industry standard SSL encryption of all communication between your computer and our servers.
  • Our servers utilize all reasonable security measures to prevent unauthorized access to information, and your credit card information is encrypted on our servers.
  • Our team members are carefully vetted before hiring to ensure that they do not pose a risk to your private information, and their access to your data is limited to only what they need in order to perform their job functions.

Storage Policy

You receive free online storage of your images with Artisan HD. Your images are archived on a secured server and will only be accessible to you and the Artisan HD staff. When you are ready to order again, simply log in to your account and order from your saved images.

Payments & Credit Card Information

Payment

Your credit card is authorized and charged at the time your order is placed. Artisan HD accepts Visa, MasterCard, & American Express.

Privacy

Artisan HD has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on line. Access to data is limited to authorized Artisan HD staff members, and is further restricted by password protection mechanisms.

Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL (Secure Sockets Layer), which is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. Credit card information is not stored in our database.

Privacy Policies

General Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

When creating an account or placing an order with us, you may provide certain information as requested in the applicable forms. We then use that information as necessary to process your order or complete other requests you may make via our website. We do not share this information with outside parties except to the extent necessary to complete that order.

We use non-identifying and aggregate information to better design our website. This information does not identify you or any customer, rather it is general information about percentage of visitors that use particular features on our website.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into your assigned account using the password provided. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

SPAM Policy

We are committed to strict anti-SPAM policies. You will only receive emails from us as a result of specific site interaction (such as placing an order). You will only receive our newsletter if you have specifically requested to receive it, and you may opt-out at any time. Further, as part of our privacy policy, we do not subscribe you to third party newsletters or share our subscriber information.

Implied Consent – Cookies

If you continue to use our site, you are providing implied consent. If you’re unsure about how cookies are used, please read on. If you understand how cookies are used and you would prefer to not have your activity tracked, you should exit our site now.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Our parent company, Artisan Colour, is the sole owner of the information collected on www.artisanhd.com.

Privacy

Artisan Colour may collect personally identifiable information from our users at multiple points on our website.

This notice applies to all information collected or submitted on the artisanhd.com website. On some pages, you can make requests and register to receive materials. We do not share aggregated demographic information about our user base. We do not link aggregate user data with personally identifiable information. We do not share personally identifiable information with third parties.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. If your personally identifiable information changes, or if you no longer desire our service, you may update us by sending an email to support@artisanhd.com.

Security & Information

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We do not link this automatically-collected data to personally identifiable information. This website contains links to other sites that are not owned or controlled by Artisan Colour. Please be aware that Artisan Colour, is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this website.

We use the information you provide about yourself to communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We use non-identifying and aggregate information to better design our website. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third-party sources. In the event Artisan Colour goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Personal Information Collection and Use
Information You Provide Directly to Artisan Colour

If you are interested in obtaining information, products, or services from Artisan Colour you may need to provide us or our third party service providers with information about yourself.

For example, you might provide Artisan Colour with personal information on our website in the following ways:

  • When you opt-in for our e-newsletters.
  • When you send us an email inquiry.
  • When you submit a comment on a blog post.
  • When you submit any form.
  • When you submit photographs, video, or other user submitted content for inclusion within our reviews.
  • When you provide personal information (name, address, email address, telephone number, and payment information) to make an online payment.

We may on some occasions use information we collect to inform you of upcoming publications or other marketing material that would serve your interest. We do not sell or share this information with individuals or organizations outside Artisan Colour for any purpose, including marketing or promotional purposes.

Your Consent and Right to “Opt Out”
You have the right to “opt-out” of certain uses of your Personal Information.

For example, at the time you are requested to provide personal information on this website and/or through our services, you may have the opportunity to elect to, or not to: (1) receive promotional correspondence (2) have your personal information shared with other companies or individuals.

You may also make an opt-out request directly in the platform at any time by using the unsubscribe link or by sending an e-mail to support@artisanhd.com. In this email please identify which Artisan Colour communication channel or service you are referring to.

Please understand that if you opt-out of receiving promotional correspondence from Artisan Colour, we may still contact you in connection with your account with us. Also, a request to have us stop sharing your personal information with other companies or individuals will only apply as of the date of the request, and Artisan Colour will not be responsible for any communications that you may receive from companies or individuals that received your personal information. In these cases, please contact that company or individual directly.

Cookies In Use On Our Site

Cookies are small text files that are placed on your computer or mobile devices when you browse websites. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.

Our cookies help us:

  •   Make our website work as you’d expect
  •   Remember your settings during and between visits
  •   Improve the speed/security of the site
  •   Allow you to share pages with social networks like Facebook
  •   Continuously improve our website for you
  •   Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  •   Collect any personally identifiable information (without your express permission)
  •   Collect any sensitive information (without your express permission)
  •   Pass data to advertising networks
  •   Pass personally identifiable data to third parties
  •   Pay sales commissions

You can learn more about all the cookies we use below.

Granting Us Permission to Use Cookies

If the settings on the software you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

We use cookies to make our website work including:

  •     Allowing you to add comments to our site
  •     Remembering your search settings
  •     Remembering if we have already asked you certain questions (e.g. you declined to take our survey)

There is no way to prevent these cookies being set other than to not use our site.

Third Party Functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following, which use cookies:

  •   Videos (powered by YouTube)
  •   Presentation Slides (powered by SlideShare)
  •   Google Maps
  •   Other embedded content

Disabling these cookies will likely break the functions offered by these third parties.

Social Websites cookies

So you can easily “Like” or share our content on sites such as Facebook and Twitter, we have included sharing buttons on our site.

Cookies are set by most social network plugins such as Facebook, Twitter, LinkedIn, Instagram and Google Plus. We may also use sharing bundle platforms like ShareThis or AddThis (we often will try different ones to pick the best).

The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g., Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at, and so on. This helps us to continuously improve our website. These so-called analytics programs also tell us if how people reached this site (e.g., from a search engine or another website) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.

We use:

  •  Google Analytics – If you are anti-Google you can opt-out of being tracked by Google Analytics (we’d prefer you didn’t though as this data is seriously helpful to us in improving our website)
  • Google AdWords – This site uses Google AdWords search advertising and the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
  • You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
  • Hotjar – If you are anti-Hot Jar you can opt-out of being tracked by Hotjar (we’d prefer you didn’t though as this data is seriously helpful to us in improving our website)
  • Constant Contact – (You can unsubscribe at the bottom of any email you are sent)

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites — cookies are a standard part of most modern websites.

It may be that you have concerns about cookies relating to so-called spyware. Rather than switching off cookies in your browser you may find anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with anti-spyware software.

How Do I Change My Cookie Settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

For more information about our policies, call (877) 948-0009 or email support@artisanhd.com.