ArtisanHD Printing, Order & Guarantee Policies

Orders, Returns & Guarantee

Order at ArtisanHD, shop and buy with confidence! We guarantee the best possible print from your photo. If you are not satisfied for any reason, simply let us know within 5 days of receiving your print and we will work with you to get the perfect result, free of charge.

Fast Turnaround

We work to ship your order(s) as quickly as possible. Standard Processing orders ship no later than 5 business days from the day after your order was placed. That means you will receive your print in 6-10 business days of when your order was placed. FedEx Ground is the default shipping option at checkout. This service may take up to 10 days to deliver.

Standard Processing time is up to 5 business days following the day when the order is placed. For faster processing, select Expedited Processing during checkout. Expedited Processing ensures your order will ship by the end of the next business day.

Pre-Ship Visual Inspection

Your print is visually inspected by our quality control department before it is shipped, to ensure you receive a high-quality print. This is a manual process, not performed by machines. We believe in delivering quality!

Special Quality Notice

During the photo upload and configuration process, you may be alerted that your uploaded photo is not big enough to produce a very high quality print in the size you have selected. You will be given an option to select a smaller size, or proceed anyway. If you choose to proceed anyway, accepting that your print may be of reduced quality, ArtisanHD.com does not guarantee the quality of the resulting print and will not refund or reprint the order!

How to Request a Reprint or Refund

If your print quality is not satisfactory, or is defective, you may request a reprint or refund by contacting us or calling Customer Service Monday - Friday, 8AM to 5PM, Arizona Time.

Cancellation

Once your order is placed ArtisanHD will begin working on your order often the same day. If you wish to cancel your order, please contact us with in 24 hours. If we have not produced any part of your order we will cancel your order and refund the full amount to your credit card. If any part of our order has been produced a restocking fee will charged to your card. The restocking fee is a 20% fee of the portion of your order that has been printed.

General Terms

These terms and conditions govern your use of the Artisan HD services. Your use of these services constitutes acceptance of these Terms and Conditions and creates a binding legal agreement, so please read them carefully. Please note, you must be 13 years or older to use the Artisan HD services. Terms are subject to change at any time without notice.

Return Policy

The Artisan HD goal is 100% customer satisfaction guarantee. While we hope you will love our product and do not anticipate any problems, if you are not completely satisfied with your order, please contact us within 15 days of when you receive your order and we will reprint it free of charge. Customers will be responsible for return shipping fee, and the artwork needs to be in "like-new" condition. We highly recommend that send your returned item via a trackable method. Hang on to the box and original packing materials until you know you're satisfied with your selection.For orders received damaged, please see below.

Artisan HD takes great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:

Shipping Damages

If your order was damaged in transit, please contact us immediately and retain the original box and packaging associated with the order until a damaged claim can be completed with our shipping provider. We will work with you during this time to keep you updated on the claim status and get a replacement print out to you. Claims for defects or damages must be made by the customer via email no later than 10 calendar days after delivery. If no such claim is made, Artisan HD and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that Artisan HD performance has fully satisfied all terms, conditions and specifications.

Color Management & Image Quality

For the best possible printed images, please ensure you are submitting properly exposed files. Artisan HD has years of experience with color management and will produce these files as they are submitted to us. We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure.
Please know that digital files can vary in appearance on different monitors. We do print in a controlled color environment and are diligent in calibrating our print devises and media. In addition, please preview your images to ensure that everything is to your liking before placing your order. Since we make big prints here, make sure to zoom in and check for any anomalies in your image before placing your order.

Turnaround

Artisan HDships orders as quickly as possible. Depending on the level of services ordered – print only or additional finishing services like mounting and framing - most orders will ship within 4 - 6 business days. That means via normal Ground shipment you will receive your order in 7 - 14 business days of when it was placed. Expedited shipping can be requested at check out.

Copyright

You must have the legal right to all of the images you upload, share or copy with Artisan HD. If we believe that any of the images sent to us for production as an artwork contain illegal content or any content that infringes intellectual property rights, or content that violates the law then we will refuse to reproduce it. Artisan HD cannot accept responsibility for copyright violation on images submitted for reproduction. We ask customers to seek copyright permissions for the work they submit. We retain the right to refuse to reproduce an image if we understand the content submitted to be illegal.

User Conduct

The following actions will constitute grounds for blocking access to the Artisan HD services, removal of posted material and non-fulfillment of your order (or any part of your order).

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

When creating an account or placing an order with us, you may provide certain information as requested in the applicable forms. We then use that information as necessary to process your order or complete other requests you may make via our website. We do not share this information with outside parties except to the extent necessary to complete that order.

We use non-identifying and aggregate information to better design our website. This information does not identify you or any customer, rather it is general information about percentage of visitors that use particular features on our website.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by logging into your assigned account using the password provided. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Security Policy

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our checkout process uses industry standard SSL encryption of all communication between your computer and our servers.

Our servers utilize all reasonable security measures to prevent unauthorized access to information, and your credit card information is encrypted on our servers.

Our team members are carefully vetted before hiring to ensure that they do not pose a risk to your private information, and their access to your data is limited to only what they need in order to perform their job functions.

Storage Policy

You receive free online storage of your images with Artisan HD. Your images are archived on a secured server and will only be accessible to you and the Artisan HD staff. When you are ready to order again, simply log in to your account and order from your saved images.

Payment

Your credit card is authorized and charged at the time your order is placed. Artisan HD accepts Visa, MasterCard, & American Express.

Privacy

Artisan HD has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on line. Access to data is limited to authorized Artisan HD staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. Credit card information is not stored in our database.

SPAM Policy

We are committed to strict anti-SPAM policies. You will only receive emails from us as a result of specific site interaction (such as placing an order). You will only receive our newsletter if you have specifically requested to receive it, and you may opt-out at any time. Further, as part of our privacy policy, we do not subscribe you to third party newsletters or share our subscriber database with any third party.