If you’re not 100% satisfied with your prints contact us within 10 days of receiving your order to return the item. We understand that getting the perfect print is important so our team works with you to either send you a reprint up to your standards or simply provide a refund. Though rare, there are instances in which refunds are not available:
- Low image resolution: Always use the highest resolution image possible and understand resizing a small file won’t improve the quality.
- User errors: Spelling, grammar or adding adhesives/hardware not designed for the print.
- Exact monitor match: Color variations will always exist between a monitor and a print, while we can do exact color matching, that requires a custom order.
Note: Artisan HD does pre-print quality checks on all prints and will contact you to address these issues before printing. For more information on our return policy, please read our policy and terms. We always strive to go above and beyond to meet your expectations – just ask our customers!