General FAQ's

At ArtisanHD, we take pride in creating high-quality prints for our customers regardless of the content printed. However, we do have some restrictions on the content of images we reproduce. While it is exceedingly rare, we reserve the right to decline any print job for the following reasons: Legality: We cannot print anything that violates [...]

Contact us ASAP and keep the box for the carrier's claim. We'll replace your print and keep you updated. Report defects or damage by email within 10 days of delivery to avoid waiving your claim. By accepting the print, you acknowledge ArtisanHD fulfilled all requirements.

Artisan HD begins work on your print the moment you submit your order so if you cancel withing 24hrs we can refund your money right away.

If you're not 100% satisfied with your prints contact us within 10 days of receiving your order to return the item. We understand that getting the perfect print is important so our team works with you to either send you a reprint up to your standards or simply provide a refund. Though rare, there are [...]

For most print orders, we do not provide print proofs. However, if you need to see color proofs before you purchase, please email us for custom order pricing and instructions.

At ArtisanHD, we prioritize delivering high-quality prints to you as quickly as possible. Our standard turnaround time is 10 business days, this allows for added quality control on each print, secure packaging, and shipping to your door. Turnaround times may vary slightly depending on the chosen substrate, we’ll keep you informed throughout the process and [...]

Artisan HD offers expedited shipping options Priority Overnight and 2-Day delivery if you need your prints right away. For large rush orders or corporate art prints, please contact us directly to discuss logistics and the timing of delivery.